FAQ

What is Colmena Apparel?


Colmena is an online eco-friendly sock e-commerce store that focuses on true innovation and sustainability to create a better world with every purchase.  We focus on making 'the basics' comfortable and stylish using textile fibers that protect our land, air and ocean for future generations for the good of tomorrow. 



 How are Colemena socks different?

Our unique and creative designs balance bold, dynamic looks with sustainability.  Let’s start today to change the way you think about fashion and your personal style by making a positive your environment in style!

What does Colmena mean?

Colmena means "Beehive" in Spanish which is our family crest. Our team is inspired by bees because of they work together to make things happen. The beehive symbolizes happiness, good luck, and some legends associated with life improvement. 

Can I amend my order or address after I have placed it?

You may email us at info@getcolmena.com.  Please list your reference number, and we will try to assist you if it has not shipped.  

How much is shipping?

Free shipping is available for all orders over $45 with in the USA (excluding Hawaii and Alaska). We ship with USPS first class or priority mail.

We ship globally via DHL for a flat rate of $10.

How can I pay for my order?

We accept Visa, MasterCard, American Express, and PayPal Amazon Pay and Google Pay.  We do not store any of your card details. 

Your card will be charged at the time of purchase.

When can I expect to receive my order?

Please allow for 2 -3 working days for your order to be processed and 1-3 business days for USPS to deliver your socks. 

I didn't receive a confirmation email for my order.  What should I do?

First, check your spam folder.  If it is not there, please email us at info@getcolmena.com.

Can I recycle the shipping and packaging?

Yes! All of our shipping and packaging materials are made from recycled material, including our stickers, tissue paper, tags, envelopes, mailers, and boxes can be recycled.  

What sizes are your socks?

All of our socks are unisex. We make styles in both S-M and M-L sizing unless otherwise noted.

S-M fits shoe sizes 5-10

M-L fits shoe sizes 8-13

How should I care for my socks?

We recommend that all of our socks are washed cool and tumble dry or hang dry.

Get in touch

Have questions about your order, or a general enquiry?